Our warranty period is 24 months from delivery.

For all warranty claims, the first point of contact is always the KETTLER Alu-Rad specialist dealer who provided the product, or your service partner if you bought your bicycle via our shop.

Accidental damage, defects due to normal wear and tear and damage for which we are not responsible, such as vandalism, are generally excluded from the warranty. Furthermore, our warranty does not cover defects caused by the improper handling of our products. Please therefore observe our instructions for use and assembly. We recommend following our maintenance intervals.