Generally, we provide a 24 month warranty after the initial sales date as applicable within the EU for all products. For more details, see our terms and conditions.
The first contact for all warranty claims is the KETTLER ALU-RAD specialist dealer you bought the item from.
There is a limitation for E-bike batteries: Since batteries are considered wear parts, the mandatory warranty period for these is 6 months. However, KETTLER ALU-RAD offers an additional voluntary extension of the warranty of 24 months for the battery if the problem is due to defects of material or craftsmanship. The voluntary warranty extension does not include labour costs or transport costs for refitting. It is limited to replacement or repair of the defective part.
The warranty does not generally cover accident damage, defects from wear and vandalism damage.